Term and conditions
***Please read important notes below, regarding order placement***:
- Payment: A minimum of a 50% deposit is required on placement of your order. The outstanding 50% is payable prior to the order being released. NO order will be released without proof of full payment. COD applies.
- Information required to process order correctly: A detailed order containing all relevant information, including delivery date (if applicable) must be supplied. Please confirm with your consultant which information is required.
- Artwork: Your order cannot commence without the submission of artwork. Artwork must be supplied in CorelDraw or as a vector file. Should you require us to redraw your artwork, there will be a charge of R300 (ex VAT) per hour.
- Approval of artwork: A proof will be supplied to you for approval. The order cannot proceed without the approval of artwork by the client. Cap Company does not hold responsibility for errors on approved artwork. This is applicable for once-off and repeat orders.
- Turn-a-round time: Our standard turn-around time is +/- 7 working days from approval of artwork. Please make arrangements with us should you require your order in less time.
- Handling fee: Please note that select suppliers charge a 10% handling fee, which should you cancel your order, you will be liable to pay.
- Technology items are non-returnable once ordered, client will be liable for payment should they cancel their order once placed.
- Operating hours: Mon – Thurs: 08h00 – 16h30 & Friday: 08h00 – 15h00. Orders cannot be collected after these times.